About personal messages on Messenger, Facebook and Instagram

Copy link
You can connect directly with family, friends, creators, businesses, and Facebook groups using Messenger, Facebook and Instagram.
The messages you exchange in direct one-to-one and group chats with personal accounts, like with family and friends, are considered personal messages. Meta does not use the content of your personal messages for ads personalization.
On Messenger, Meta is in the process of securing your personal messages with end-to-end encryption.
End-to-end encryption ensures only you and your contacts can see or hear your messages and calls. However, for reporting and optional features, you or someone in the chat may choose to share messages with Meta.
Learn more about privacy and safety on Messenger.
What is not considered a personal message?
Conversations you have with business accounts or in the channels described below are not personal messages. Depending on your location’s law, these types of conversations may be used to improve your experience with our products. These conversations can include:
  • Broadcast channels, which are designed for more public conversations between professional accounts, such as creators and Pages, and their communities.
  • Business and professional accounts, which are chats with businesses and professional accounts, like a Facebook Page or an Instagram Business account.
  • Jobs messages, which are designed to be chats between job seekers and employers.
  • Messages with Meta, which include exchanging messages with Meta’s artificial intelligence features, or when you send messages to Meta to use specific functionality.
Visit our Privacy Policy to learn more about what information Meta collects and how we use it.

Yes
No

Other ways to get help

Chat with Meta AI support assistant
Resolve issues, make changes and get support in real time