Review Response Strategies

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Summary

Review response strategies are structured approaches to replying to customer or peer feedback, aiming to show that you listen, care, and are willing to address concerns or make improvements. Whether in business or academic settings, how you respond can shape your reputation and influence future opportunities.

  • Respond thoughtfully: Take time to personalize your replies, directly address the specific points raised, and maintain a courteous tone, especially when the feedback is negative.
  • Show transparency: Briefly explain any context around the situation, outline the steps you’re taking to resolve issues, and invite further discussion if necessary.
  • Follow up publicly: After resolving a concern offline, update your response to share the resolution, demonstrating to others that you value feedback and take action.
Summarized by AI based on LinkedIn member posts
  • View profile for Dawid Hanak
    Dawid Hanak Dawid Hanak is an Influencer

    Professor advising industry & SMEs on evidence-based business cases for net zero and technology appraisals | TEA, LCA, Financial modelling | Low-Carbon, CCUS, Hydrogen Advisory | Helping academics publish & make impact

    61,548 followers

    5 steps that cut the time I spend on responses to reviewers for my academic journal submissions from 3 weeks to 4 days. (Steps 4 and 5 are the ones nobody teaches.) Most researchers treat "major revisions" as a near-rejection. It isn't. It is an invitation to publish, with conditions. Here are the rules I use, and now teach my PhDs and postdocs. 1) Triage before you feel Open the decision letter and make three columns: factual errors to fix, reframing the reviewer wants, and objections you will push back on. No emotion on this pass. 2) Write a one-line summary of each reviewer "R1: wants a broader intro, sceptical of the sample size. R2: accepts the contribution, wants tighter results. R3: silent on methods, has issues with our writing." Knowing who each reviewer is before you write the response saves you from arguing with the wrong one. 3) Answer in their order, not yours Reviewers reread their own comments. If your response letter jumps around, they scan for their point and get annoyed when they can't find it. Mirror the structure of the original report. 4) Quote, then respond Paste each reviewer comment verbatim in a different colour or italics. Respond underneath. As journals are short of good reviewers, such an approach will lower their cognitive load, and they can approve your work in a single pass. 5) Thank, then push back When you disagree, open with one sentence that names the merit of the reviewer's point, and then lay out your counter-evidence. Never use flat "no". Use a specific "I hear the concern, and here is why the data point the other way". One paper. Cleaner response letter. Faster turnaround. Save this for your next major revisions letter. #Publishing #PeerReview #Academic #Scientist #PhD #Professor #Postdoc #Postgraduate #MotivatedAcademic

  • View profile for Christine Burych

    Leadership & Mental Health Expert for Managers and HR Leaders | Showing You How to Build Mentally Healthy Teams People Don’t Want to Leave 💪 | 18,000+ leaders trained in Fortune 500

    7,106 followers

    You got called out in a meeting. Everyone was watching. You said nothing. After observing thousands of employees navigating challenging work dynamics, I've learned this: the goal isn't always to win the argument. It's to protect your wellbeing while maintaining professionalism. Here are 7 ways to respond, ordered from lowest to highest confrontation: 1. Buy yourself time ↳ "I want to make sure I understand you correctly. Can you say that again?" ↳ This often prompts them to re-evaluate their tone. 2. Name what you're sensing ↳ "I'm picking up on some frustration here. Is there something bigger going on?" ↳ This can shift the focus from the immediate attack to the root cause. 3. Create space with silence ↳ [Pause for 3-4 seconds] "Let's slow down and try this differently." ↳ Silence can shift the dynamic in the room. Often, people will fill the quiet by moderating their approach. 4. Pivot to problem-solving ↳ "I hear you. What would a good outcome look like for you?" ↳ This helps move the conversation from a personal attack to a focus on solutions. 5. Lighten the tension (if it fits your style) ↳ "Well, that's one way to kick off a Wednesday." ↳ It can be a small release of tension. Use it only if humor genuinely fits your style. 6. Draw the line clearly ↳ "I'm happy to discuss this, but the tone needs to change first." ↳ It's respectful, direct, and clearly sets a boundary. 7. The full stop ↳ "That comment was out of line. We can either reset or pause this conversation." ↳ Sometimes, a clear boundary is the most powerful response. 💭 What's your go-to response when criticism lands unexpectedly? ♻️ Repost to help someone who freezes when criticism hits ➕ Follow Christine Burych for workplace mental health insights

  • View profile for Anthony Escamilla

    Executive Search | Stellar Health/BlinkRx

    34,162 followers

    Mixed Glassdoor reviews? With the right approach, you can turn them into a recruiting asset instead of a liability. Here’s a 5-step strategy: ➊ Respond to every review, even the bad ones. Keep it professional, honest, and human. Show you’re listening, not spinning. A thoughtful response matters more than a perfect rating. ❷ Reframe the negative. A review says “fast-paced and disorganized”? Try: “We’re growing quickly and still fine-tuning systems, and here’s what we’re doing to improve.” Own the mess and the progress. ❸ Spotlight the good stuff. Pull real quotes from positive reviews into your career site, social posts, and job descriptions. Authentic peer-to-peer proof > company-written fluff. ❹ Use reviews in your intake and interview prep. Give hiring managers visibility into themes. Proactively address common concerns during the process. This builds trust before the offer stage. ➎ Share your feedback loop. “We heard you. We fixed it.” When a review sparks real change, talk about it. Candidates respect companies that take action. Not notes. Glassdoor can be your brand mirror with the right strategy. Use it right, and it becomes one of your most powerful credibility tools. #employerbranding #talentacquisition #hiring

  • View profile for Banda Khalifa MD, MPH, MBA

    WHO advisor | Physician-Epidemiologist | Global Health Security & Vaccine Policy | Evidence Translation & Strategic Scientific Communications | Johns Hopkins PhD Candidate | AI-enabled Research & Workflows

    186,574 followers

    𝑴𝒂𝒏𝒂𝒈𝒊𝒏𝒈 𝑹𝒆𝒗𝒊𝒔𝒊𝒐𝒏𝒔 𝒂𝒏𝒅 𝑹𝒆𝒔𝒑𝒐𝒏𝒅𝒊𝒏𝒈 𝒕𝒐 𝑹𝒆𝒗𝒊𝒆𝒘𝒆𝒓 𝑪𝒐𝒎𝒎𝒆𝒏𝒕𝒔 The revision process and responding to reviewer comments are crucial for getting your manuscript published. Here are best practices to guide you through this critical stage of academic publishing: 1️⃣ Understand the Feedback ☞ Read Thoroughly Carefully read the decision letter and reviewer comments. Ensure you fully understand the feedback before starting revisions. Categorize Comments ➣ Organize comments into categories (e.g., major revisions, minor revisions, suggestions) 2️⃣ Stay Organized ➣Create a Response Document Draft a separate document to address each reviewer's comment systematically. ➣ Track Changes Use the track changes feature in your word processor to clearly show your edits in response to the feedback. 3️⃣ Address All Comments ➣ Direct Responses Respond to each comment directly and clearly. If a comment is unclear, seek clarification from the editor. ➣ Detailed Explanations Provide detailed explanations for the changes you made. If you disagree with a comment, respectfully explain your reasoning. 4️⃣ Revise the Manuscript ➣Incorporate Changes Make the necessary changes in your manuscript based on the feedback. Focus on clarity, consistency, and accuracy. ➣Improve Overall Quality Use this opportunity to improve the overall quality of your manuscript. 5️⃣ Maintain Professionalism ➣Respectful Tone Maintain a professional and respectful tone in your responses, even if you disagree with the feedback. ➣Positive Attitude Approach the revision process with a positive attitude. 6️⃣ Clarify and Justify ➣Clear Justifications When changes are made, clearly justify why they were necessary. Provide evidence or references to support your modifications. ➣Address Contradictory Feedback If reviewers provide contradictory comments, address each individually and explain how you resolved the differences. 7️⃣ Be Timely ➣Meet Deadlines Adhere to the timeline provided by the journal for submitting your revised manuscript. If you need more time, communicate with the editor in advance. 8️⃣ Final Check ➣Proofread Carefully proofread your revised manuscript to ensure it is free of errors and inconsistencies. ➣Consistency Ensure that all changes are consistent throughout the manuscript. 𝗪𝗵𝗮𝘁 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗳𝗼𝘂𝗻𝗱 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗶𝗻 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗿𝗲𝘃𝗶𝘀𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗿𝗲𝘀𝗽𝗼𝗻𝗱𝗶𝗻𝗴 𝘁𝗼 𝗿𝗲𝘃𝗶𝗲𝘄𝗲𝗿 𝗰𝗼𝗺𝗺𝗲𝗻𝘁𝘀❓ 🔄 𝗦𝗵𝗮𝗿𝗲 𝘁𝗵𝗶𝘀 𝗴𝘂𝗶𝗱𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽 𝗳𝗲𝗹𝗹𝗼𝘄 𝗿𝗲𝘀𝗲𝗮𝗿𝗰𝗵𝗲𝗿𝘀❗ #AcademicWriting #ManuscriptRevisions #PeerReview #PublishingTips

  • View profile for Noel Ceta

    Helping SaaS companies reduce CAC and grow through scalable, systemized SEO.

    4,532 followers

    A client turned a 1-star review into a $50K customer. All because of how they responded. Here's the review response framework that converts critics into advocates: 𝗪𝗵𝘆 𝗥𝗲𝘃𝗶𝗲𝘄 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲𝘀 𝗠𝗮𝘁𝘁𝗲𝗿 87% of consumers read review responses. Google uses response rate as a ranking factor. But most importantly: Your response isn't for the reviewer—it's for everyone else reading. Every response is a marketing opportunity. 𝗧𝗵𝗲 𝗪𝗿𝗼𝗻𝗴 𝗪𝗮𝘆 (𝗪𝗵𝗮𝘁 𝗠𝗼𝘀𝘁 𝗗𝗼) "Sorry you had a bad experience," defensive or argumentative responses, generic copy-paste templates, ignoring negative reviews, responding only to 5-star reviews. This makes things worse. 𝗧𝗵𝗲 𝟱-𝗣𝗮𝗿𝘁 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗲 𝗙𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸 1. Personalize (use their name) 2. Acknowledge (specific to their issue) 3. Explain (context, not excuses) 4. Resolve (what you'll do) 5. Invite (take offline and give value) Works for 1-star through 5-star reviews. 𝗥𝗲𝘀𝗽𝗼𝗻𝗱𝗶𝗻𝗴 𝘁𝗼 𝟱-𝗦𝘁𝗮𝗿 𝗥𝗲𝘃𝗶𝗲𝘄𝘀 Keep it personal (mention specific details), grateful (genuine thanks), brief (3-4 sentences), and keyword-rich (natural mention of services). Never use generic "thanks for the review," write too long, or make it sales-heavy. Responding to 1-3 Star Reviews The make-or-break moment. Template structure: "[Name], I'm [Owner Name], and I'm genuinely sorry we didn't meet your expectations regarding [specific issue]. This isn't the standard we hold ourselves to. Here's what happened: [brief context]. I'd like to make this right. I'm personally reaching out to offer [specific solution]. Please call me directly at [direct number]. To future clients reading this: We take feedback seriously and use it to improve." 𝗧𝗵𝗲 𝗣𝗼𝘄𝗲𝗿 𝗠𝗼𝘃𝗲 After resolving offline, reply again publicly: "Update: Thank you [Name] for giving us the chance to make things right. We've [specific action taken] and appreciate your patience." Reviewers update to 4-5 stars 40% of the time. Future customers see you care. Response Time Guidelines Respond within: 1-star reviews in 24 hours, 2-3 star reviews in 48 hours, 4-5 star reviews within 1 week. Fast responses to negatives show you're attentive. Delayed responses to positives show you're selective. 𝗧𝗵𝗲 𝗥𝗲𝘀𝘂𝗹𝘁𝘀 Clients using this framework: 40% of 1-2 star reviews updated to 4-5 stars, average rating increase of 0.3-0.7 stars, 23% increase in review volume (people feel heard), improved Google ranking (response rate signal). Your review responses are public customer service. Make them count. How do you handle negative reviews for your business?

  • View profile for Lorraine K. Lee
    Lorraine K. Lee Lorraine K. Lee is an Influencer

    Bestselling Author (Unforgettable Presence®) | Keynote Speaker | Instructor: MasterClass, LinkedIn Learning, Stanford | Ex-Founding Editor: LinkedIn, Prezi | Making sure you’re no longer the best-kept secret at work

    341,419 followers

    After a decade of sitting in manager meetings, delivering reviews, and coaching others through them, I’ve learned what makes—or breaks—an annual review: Here are 7 practical things you can do right now: 1/ Make it easy for your manager to advocate for you. Don’t just list tasks. Show outcomes. Show business impact. Make the case clear and compelling. 2/ When asking for peer reviews, give them a purpose. Are you aiming for a promo? A stretch project? Let them know. It’ll help them speak to the right strengths that support your goals. 3/ Show how you’re already performing at the next level. As Webflow CEO Linda Tong shared with me in my book, leaders want to see you performing at the next level already. Highlight those moments where you took on leadership, strategic decisions, or tough projects. 4/ Cut the fluff. Don’t list every task you did. Focus on the 20% of projects that drove 80% of results. 5/ Ask your manager to pre-review it. I did this for my teams — help them advocate for themselves in the most impactful way possible. 6/ Anticipate challenges. If there’s a project that didn’t go well, address it. Share what you learned and how you’ve applied those lessons. It builds trust. 7/ Compare across quarters. Show how you’ve grown — not just what you did this cycle. We’re prone to the recency effect. Progress tells a powerful story. 𝗣.𝗦. It’s your career. Own your review.

  • View profile for Luca Mora

    Professor & Co-Editor-in-Chief (Technological Forecasting & Social Change) | Sharing systems to increase the quality of scientific writing

    23,942 followers

    I always read revise-and-resubmit (R&R) decision letters twice after receiving them. Because the first read is generally emotional. These letters are emotionally heavy: we often wait months for a decision, after rounds of peer review and a lot of time invested in the paper. They carry all this load. R&R decision letters combine our emotions and actionable feedback, and treating them as the same thing can make us misunderstand what is actually being asked. When I read comments emotionally and analytically at the same time, my experience is that tone overwhelms substance. I do one read immediately, then I park the letter for 24 hours and return to it. A simple sequence that has always worked for me: - First read: I focus only on emotion. I acknowledge frustration, disappointment, or relief, depending on what the letter triggers. And I stop there. - I pause one day before doing anything else. I do not start drafting replies and I do start revising the manuscript. I usually work on other papers. - Second read (24 hours later): I focus only on the information.  I set aside tone and extract what is being asked. All insight. - I break every comment into single, addressable items. This forces careful reading. - I start preparing response tables: I put all comments in tables. A table for the editor’s points. One table for each reviewer. I assign a code to each comment (e.g., R2.3). - I identify and note overlaps across reviewers. Repeated comments often signal core revision priorities. In this way, where possible, I consolidate my responses and cross-reference them (e.g., “See response to R2.3”). A great way to address shared issues only once without sounding repetitive. - And finally, I plan the work and start the revision journey This process has always helped me turn a decision letter into a very structured and detailed revision plan. _______ ♻ If you find this helpful, repost to inspire colleagues in your network

  • View profile for Ceren Karaçay-Steinwender, PhD

    Regulatory Affairs | In Vitro Diagnostic Medical Devices | IVDR | PhD in Molecular Medicine | Creator of Beyond the Regulation Newsletter

    11,715 followers

    Sometimes, the best RA strategy… is to do nothing. And I don’t mean ignoring issues.  I mean knowing when to act and when not to. New draft guidance?  We review it, but we don’t rebuild everything based on a document that might change. A competitor updates their claims?  We monitor, but don’t immediately panic and follow. A Notified Body suggests a “preferred format”?  We assess the impact before overhauling templates overnight. In Regulatory Affairs, not every update means instant action. Sometimes, the smartest move is to pause. Observe. Ask: ✅ Does this really affect us? ✅ Is this binding or just best practice? ✅ What’s the risk of waiting? It takes confidence to hold steady when others want to rush. But good RA isn’t just reactive. It’s strategic.

  • View profile for Iain Jackson

    Professor: Helping researchers and PhD students achieve their goals : Academic Strategist | 15+ years examining PhDs | Strategic frameworks for career acceleration | Professor at Liverpool

    71,598 followers

    Rude, Incorrect, Painfully slow - yes, it’s the reviewers’ comments…. It’s one of the most frustrating aspects of writing a paper. Months after submission the feedback arrives. I’ve just been working my way through Elsevier Researcher Academy - and "How to respond to Reviewers' Comments" gets its own module. The modules are all free to access, and in a world of AI it's a delight to engage with real people delivering classic-style presentations. This module covers: -Types of Revision: (desk reject; accept, minor and major revision) -First steps: stay calm, read the comments, re-read, get someone else to read… -Make a table that covers each comment and how you’ve addressed them. -Answer the comments with evidence, not emotion! -Take your time to respond properly and ask the editor for more time if you need it. -Response Letters: address any disagreements and be polite and courteous at all times. What about if 2 reviewers disagree? Make a suggestion and liaise with the editor to find a solution. What if the reviewers are simply wrong? Again, the editor is the arbiter - but remain polite, set out the evidence, and work towards a solution - after all any delays are impacting your work. What if the reviewers are rude? It’s common, sadly. Equally, don’t be sensitive. Focus on the content and not the tone of the review, if possible. Resubmit or go elsewhere? Ideally stick with the journal and revise, but if this is impossible it’s still important that you don’t re-submit the exact same piece elsewhere - the issues will still remain, and you might even get the same reviewers…. There's a lot to explore and some excellent learning material here that is presented clearly and by experts in the field. You can watch the module yourself here: https://lnkd.in/eFivqDSe

  • View profile for Jason Thatcher

    Parent to a College Student | Tandean Rustandy Esteemed Endowed Chair, University of Colorado-Boulder | PhD Project PAC 15 Member | Professor, Alliance Manchester Business School | TUM Ambassador

    83,006 followers

    On the problem of late-round submissions (and what to do as a reviewer of one). My team recently submitted a fifth revision. We were asked to find our voice and update our story in this round of review. But. Why is it necessary to ask authors to find their voice in late rounds? Perhaps. It's because the paper has been under review for so many years. Or. Perhaps. The problem is our approach to reviewing. Simply put, too many reviewers have moved from providing feedback to acting as co-authors.  This trend needs to stop.  Reviewers can provide feedback and let authors tell their stories. How? First, remember it is the author’s story to tell. If you want another story, reject the paper & suggest they write a different paper - while doing so! You do not do authors favors by asking for a new story in each round of review. Second, beware harking. It is one thing to ask an author to run extra analysis. It’s another to ask them to write new hypotheses. Don’t put authors in bad positions by asking them to fabricate hypotheses based on the analysis or data in a submission. Third, be mindful of the round of revision. Once you are past the second round, your job is to improve the paper.  Absent a fatal error in method, read the review package first, and ask did they respond to the gestalt? And if they did, set aside your reservations and help them further attend to the macro issues. Fourth, give up your prejudices. I know one reviewer who rejects all papers that don’t cite their dated work. Your work and your methods are not the last words on a topic. Be open-minded to different ways to tackle a question. If you have a concern, and it’s not fatal, ask the authors to consider adding a limitation. Fifth, do your background work. I recently had a reviewer challenge whether a problem was real. I figure if the CDC calls it a problem, it probably is real. Before asking for a paper to conform to canon, take some time to search and see if practice sees the problem as such. Then, see if your field has really studied it. If it is novel, help them position the paper to show the novelty, not its congruence, with what we already know. I could go on. But, it’s my fifth revision, and five tips seem about right. But, as a parting shot, remember the editor leads the team - your job is to follow their lead and help authors tell their truth - not to tell yours! It may seem that I am grumbling, but I am not; I am grateful to everyone who helps with peer review. I just want all of us, to do better, together. Together, we can build a better academe! #reviewer2 #revision #mentoring #academics #phd

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