Enhancing User Experience on Websites

6 out of 10 brands I audit struggle to convert visitors. At best, achieving a 1% conversion rate. The culprit? - templated product pages - benefits not highlighted - not-so-intuitive design Making the shopping experience forgetful. A memorable experience is key to converting visitors.  Especially if you drive traffic to product pages. Because when someone is viewing your product, they are likely seeing other brands too. In this example, using Hawaii Coffee's PDP, I've made changes that make the shopping experience memorable and increase the conversion rate. Below are the 8 changes I recommend - 1. Adding a short product description. This should show the brand's personality and tell the shopper something valuable about the product. 2. Using an image that catches attention. This is key. Use an image that represents your brand's personality. 3. Highlighting key selling points of the product. These should be placed before the add-on cart and should be easy to read. 4. Making sure the options are clear. If you're selling different variants or sizes, make sure the user knows which one's best for them. Make this super clear. 5. Highlighting why someone should subscribe and not just purchase one time. Basically, your subscription USPs. Making the above changes gave me more space to: 6. Add a short description that builds trust in the brand and product. Especially for new visitors who are not familiar with you. 7. Add FAQs. These are essential for any product (other than fashion, probably). They are great for SEO and answering all shopper questions. 8. Add USPs with icons. These are reasons why you should trust the brand and why the product is great. Other UX changes I made: - Removed the image thumbnails - Moved price close to the product name - Added the weight next to price to show value - Added service USPs below add-to-cart CTA Found this useful? Let me know in the comments! P.S. I haven't posted on LinkedIn in a while. And it's for a good reason. I was writing my Practical Guide to CRO e-book. Which is launching next week. It includes my processes, tools, techniques – everything you need to become a pro at CRO. If you're interested, comment "e-book" and I'll personally send you a link to buy it. #conversionrateoptimization

🔎 How To Redesign Complex Navigation: How We Restructured Intercom’s IA (https://lnkd.in/ezbHUYyU), a practical case study on how the Intercom team fixed the maze of features, settings, workflows and navigation labels. Neatly put together by Pranava Tandra. 🚫 Customers can’t use features they can’t discover. ✅ Simplifying is about bringing order to complexity. ✅ First, map out the flow of customers and their needs. ✅ Study how people navigate and where they get stuck. ✅ Spot recurring friction points that resonate across tasks. 🚫 Don’t group features based on how they are built. ✅ Group features based on how users think and work. ✅ Bring similar things together (e.g. Help, Knowledge). ✅ Establish dedicated hubs for key parts of the product. ✅ Relocate low-priority features to workflows/settings. 🤔 People don’t use products in predictable ways. 🤔 Users often struggle with cryptic icons and labels. ✅ Show labels in a collapsible nav drawer, not on hover. ✅ Use content testing to track if users understand icons. ✅ Allow users to pin/unpin items in their navigation drawer. One of the helpful ways to prioritize sections in navigation is by layering customer journeys on top of each other to identify most frequent areas of use. The busy “hubs” of user interactions typically require faster and easier access across the product. Instead of using AI or designer’s mental model to reorganize navigation, invite users and run a card sorting session with them. People are usually not very good at naming things, but very good at grouping and organizing them. And once you have a new navigation, test and refine it with tree testing. As Pranava writes, real people don’t use products in perfectly predictable ways. They come in with an infinite variety of needs, assumptions, and goals. Our job is to address friction points for their realities — by reducing confusion and maximizing clarity. Good IA work and UX research can do just that. [Useful resources in the comments ↓] #ux #IA

Most people have the wrong idea about sales. The pushy SDR. The smooth-talking closer. The reality: good sales is simply the art of removing friction. Here's what sales actually looks like: Early Airbnb hosts hesitated to list their homes. The stated problem was "no bookings," but the hidden objection was trust. Brian Chesky (CEO) went door-to-door in New York in 2009 and watched where confidence fell apart - poor photos and thin profiles. He didn't add more explainers about trust and safety. He removed the psychological barrier. Pro photography. Identity verification. Conversion lifted. Sales wasn't persuasion. It was friction removal. Founders do the opposite because they're uncertain. So they overexplain and try to overqualify every lead. They add more copy, more form fields, more steps. Each one asks users to trust you before they have proof. Here's where that shows up: Landing pages: You wrote three paragraphs explaining your product. Healthy landing page conversion (visitor to signup) is 3-6% (OpenView). Below 2%? Your message isn't landing. Cut it to one line: "For [who], we [outcome]." Signup forms: You ask for company name, role, team size. Each extra field causes 10-40% drop-off. Start with email and password. Get them to value first. Pricing pages: You buried pricing three clicks deep. If users work to find your price, you lost them. Make it visible. "Cancel anytime.” Things you can try this week: 1. Watch 3 users try your product. Track where they stop: landing, signup, first action, first value. That's your barrier. 2. Remove the biggest friction point(s). Low landing conversion? Test if a stranger can explain what you do in 5 seconds. Low activation? Cut steps between signup and first value. 3. Measure. A 10% lift on 2% landing conversion means 2.2%. On 10K monthly visitors, that's 20 more signups. Good sales is listening for where users stop and removing what's stopping them. Build the product and remove everything between them and proof.

“With so many screens to view something, isn’t it okay to not have a mobile-friendly design?” This is something a budding graphic designer asked me. What every designer needs to understand is that where mobile devices are the gateway to a vast online world, mobile-first design is a necessity. Here is why: 1/ With over 3.6 billion smartphone users worldwide, putting mobile users first is a no-brainer. It ensures a seamless, enjoyable experience for a massive audience. 2/ Google prioritizes mobile-friendly websites in search results. So, if you want your site to rank well, mobile responsiveness is a must. 3/ Mobile-optimised sites reduce bounce rates and increase user engagement. A responsive design adapts to various screen sizes, keeping visitors engaged. 4/ A mobile-friendly site conveys professionalism and trustworthiness. It leaves a positive impression on your audience. A few examples of brands that have already made full use of it are: 1. Companies like Amazon and Shopify streamlined interfaces, navigation and quick load times to enhance the shopping experience on any device. 2. Airbnb and Uber offer user-friendly interfaces that make booking accommodations or rides a breeze on smartphones. 3. Facebook, Instagram and LinkedIn prioritise mobile users with responsive designs, enabling seamless social networking on the go. The goal of mobile-first design is not just to shrink a desktop site but to create a tailored experience that considers mobile users' unique needs. Investing in mobile-responsive design is a strategic move to stay relevant, boost engagement and meet users where they are. What mobile-friendly projects have impressed you lately? #graphicdesigner

After managing hundreds (maybe thousands) of SEO campaigns… I've distilled content creation down to a science. Here are 6 core pillars that actually move the needle: 1. Smart Keyword Selection Search volume is a vanity metric. Focus on these factors instead: • Relevance to your business goals • Commercial intent signals • Click-through rate potential Pro tip: 60% of Google searches end without a click. Pick keywords where people actually click through to websites. 2. The Uniqueness Factor Google's drowning in AI-generated content. Your advantage? Being genuinely different. Here's how: • Conduct original research (even small studies work) • Share first-hand experience and opinions • Create fresh data sets • Build user-generated content around polarizing topics AI can't replicate human experience. Use that. 3. Perfect Intent Matching Want to rank? Match the format that's already working (while adding your unique spin). Simple process: • Search your target keyword • Study the top 3 results • Note the content format (list, guide, comparison) • Create something similar but better If Google shows informational content, don't try to rank commercial pages. Work with the algorithm, not against it. 4. Content Quality Standards Great content isn't about word count. It's about clarity and engagement: • Write like you're talking to one person • Use simple language (no jargon) • Break up text with headings and bullets • Add visuals that actually add value • Edit ruthlessly 5. Topic Authority Building One great page isn't enough. Build supporting content around your main topic: • Start with branded keywords (easiest wins) • Target competitor comparisons • Create problem-aware content • Build educational resources Each piece should link to others, creating a content hub that Google loves. 6. Technical Foundation All the great content in the world won't rank if your technical SEO is broken: • Page speed under 3 seconds • Mobile-first design • Proper URL structure • Internal linking strategy • Schema markup where relevant Stop pumping out random blog posts. Start building strategic content assets that serve your business goals. Every piece should either educate your audience or move them closer to becoming customers.

If your website isn’t driving engagement, attracting clients, or positioning you as a trusted authority, chances are it’s missing one thing: valuable content. A static website is just an online brochure - it sits there, waiting to be found. But when you add useful, well-researched content, it transforms into a powerful business development tool. Here’s how to do it right: 1. Build a Strategy That Works: Great content doesn’t happen by accident. Your plan should align with your audience’s needs, your expertise, and your resources (time, people, and budget). A content calendar keeps you consistent, so you’re always top of mind. 2. Prioritize Research-Driven Content: Opinion pieces can be interesting, but data-backed insights and original research build credibility. If you want your content to get shared, bookmarked, and cited, focus on providing real value such as new information, deep expertise, and actionable takeaways. 3. Use Multiple Formats to Reach More People: Not everyone consumes content the same way. Some people prefer in-depth articles, while others engage with videos, podcasts, or infographics. Repurpose your best ideas across different formats to maximize reach and impact. 4. Curate, But Add Your Expertise: Sharing industry news, expert interviews, and event takeaways is a smart way to add value—but don’t just repost. Layer in your own insights to make it meaningful for your audience. Thoughtful curation strengthens your brand as a go-to resource. 5. Never Publish Without Editing: Typos and unclear messaging can hurt your credibility. Take the extra step to review your work (or have someone else do it) before publishing. Professionalism matters. 6. Publish With Purpose: A great piece of content means nothing if no one sees it. Optimize your posts with search-friendly URLs, embed videos strategically, and make sure everything is easy to find. Then, share it where your audience is - on LinkedIn, in email newsletters, and beyond. Content builds trust, and trust leads to business. If your website isn’t actively helping you attract opportunities, it’s time to rethink your content approach. Done right, it can position you as the go-to expert in your industry. Let me know what you think of these tips in the comments below! #contentmarketing #personalbranding #legalmarketing #bestadvice

Slow websites kill conversions. Not long ago, a brand came to us struggling. Their traffic was strong, but sales were stagnant. Customers were abandoning their carts, bounce rates were high, and revenue wasn’t where it should be. The culprit? A slow-loading website. Every extra second it took for their pages to load was costing them potential sales. The reality is that online shoppers have little patience. Studies show that even a 1-second delay can cause a 7% drop in conversions. If your checkout process lags, customers will leave. If your product pages take too long to load, they’ll go to a competitor. The good news? Speed optimization isn’t just about fixing a slow site—it’s about unlocking higher conversions and better user experience. Here’s how to do it: - Compress images and optimize code to reduce load times - Invest in high-performance hosting and implement proper caching - Simplify your UX to ensure a seamless, fast checkout experience This particular brand took action, and within weeks, their site speed improved, bounce rates dropped, and sales went up. If your ecommerce store is slow, so is your revenue growth. Speed it up before your customers leave for good. Need help optimizing your website? Let’s talk. AbsoluteWeb.com

Is your Shopify store a maze of apps? Simplify to amplify. Less is more when it comes to optimizing for conversion! Imagine walking into a store with products scattered everywhere. Confusing, right? Your online store isn't so different. Too many apps can clutter your digital shelves, slow down your site, and frustrate potential customers. Here's how to streamline your Shopify store for maximum impact: ✔ Audit your apps → List all the apps you're currently using. → Identify which ones are truly essential. → Remove the ones that don’t directly contribute to your core goals: conversion and customer satisfaction. ✔ Evaluate functionality over quantity → Opt for apps that provide multiple functions. → This reduces complexity and improves site speed. ✔ Test site speed regularly → Use tools like Google PageSpeed Insights. → Monitor how each app impacts your speed. → Prioritize apps that are lightweight and optimized. ✔ Continuous review → The #ecommerce landscape evolves rapidly. → Regularly reassess your app suite to ensure you're aligned with the latest trends and customer expectations. Remember, it's not about how many apps you have. It's about having the right ones. Simplify your digital storefront to amplify your sales. What app has made the biggest impact on your #Shopify store?

They didn't forget; they objected. Instead of "activation" or "abandonment" emails, try this... People don't abandon checkouts and free trials because they 𝘧𝘰𝘳𝘨𝘦𝘵, they abandon because they 𝘰𝘣𝘫𝘦𝘤𝘵. Instead of sending “reminders,” figure out 𝘸𝘩𝘺 𝘵𝘩𝘦𝘺 𝘣𝘢𝘪𝘭𝘦𝘥 and address the 𝘳𝘦𝘢𝘭 𝘰𝘣𝘫𝘦𝘤𝘵𝘪𝘰𝘯 – Not just in your emails, but at the root cause, before they abandon. 𝗛𝗼𝘄 𝘁𝗼 𝗳𝗶𝗻𝗱 𝘁𝗵𝗲 𝗿𝗲𝗮𝗹 𝗼𝗯𝗷𝗲𝗰𝘁𝗶𝗼𝗻𝘀 If you ask ChatGPT, it'll tell you to offer free shipping and enable guest checkout – but you know it’s not that simple. Fixing “process friction” will only get you so far – most abandonment is caused by 𝘱𝘴𝘺𝘤𝘩𝘰𝘭𝘰𝘨𝘪𝘤𝘢𝘭 𝘧𝘳𝘪𝘤𝘵𝘪𝘰𝘯, like an unanswered question or a nagging doubt. 𝟲 𝗠𝗮𝗶𝗻 𝗦𝗼𝘂𝗿𝗰𝗲𝘀 𝗼𝗳 𝗣𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝗶𝗰𝗮𝗹 𝗙𝗿𝗶𝗰𝘁𝗶𝗼𝗻 (𝗔𝗻𝗱 𝗵𝗼𝘄 𝘁𝗼 𝗳𝗶𝘅 𝘁𝗵𝗲𝗺) 1. 𝗠𝗶𝘀𝘀𝗶𝗻𝗴 𝗶𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 – Is it compatible with…? Does it do X thing?     𝗙𝗶𝘅: Live chat & detailed Q&A     2. 𝗪𝗶𝗹𝗹 𝗶𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗵𝗲𝗹𝗽 𝗺𝗲 𝘁𝗼 [𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗴𝗼𝗮𝗹]?     𝗙𝗶𝘅: Show the main use cases, testimonials with specific results     3. 𝗪𝗶𝗹𝗹 𝗜 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝘂𝘀𝗲 𝗶𝘁? Or forget it but keep getting billed?    𝗙𝗶𝘅: Generous cancellation / return policies     4. 𝗦𝗼𝗰𝗶𝗮𝗹 𝗙𝗿𝗶𝗰𝘁𝗶𝗼𝗻 – What will my boss / team / spouse think?     𝗙𝗶𝘅: Give them a story to justify the purchase to themselves (e.g. “it's cheaper in the long-run” or “you only live once.”)     5. 𝗜𝘀 𝘁𝗵𝗶𝘀 𝗳𝗼𝗿 𝗽𝗲𝗼𝗽𝗹𝗲 𝗹𝗶𝗸𝗲 𝗺𝗲? (e.g. Coders, non-native speakers, gen Z women?)    𝗙𝗶𝘅: Say & show who it’s for     6. 𝗢𝗻𝗰𝗲 𝗯𝗶𝘁𝘁𝗲𝗻 – They are switching from their last product for a reason, so they need to believe your product won't have that flaw.    𝗙𝗶𝘅: Position against your competitor’s flaw (e.g. “99.999% availability,” or “24/7 live support.”) 𝗛𝗼𝘄 𝘁𝗼 𝘂𝗻𝗰𝗼𝘃𝗲𝗿 𝙮𝙤𝙪𝙧 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝗶𝗰𝗮𝗹 𝗳𝗿𝗶𝗰𝘁𝗶𝗼𝗻: Don't speculate. Ask your 𝘴𝘢𝘭𝘦𝘴𝘱𝘦𝘰𝘱𝘭𝘦 𝘰𝘳 𝘺𝘰𝘶𝘳 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳𝘴:  1. 𝗦𝗮𝗹𝗲𝘀𝗽𝗲𝗼𝗽𝗹𝗲 – “What are the main objections you hear from prospects?” 2. 𝗡𝗲𝘄 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 – “What made you almost not buy?” Prospects who abandoned probably had 𝘵𝘩𝘦 𝘴𝘢𝘮𝘦 𝘤𝘰𝘯𝘤𝘦𝘳𝘯𝘴 as the ones who bought. 𝗢𝗻𝗲 𝗳𝗮𝗸𝗲 𝗿𝗲𝗮𝘀𝗼𝗻 𝘆𝗼𝘂 𝗰𝗮𝗻 𝗶𝗴𝗻𝗼𝗿𝗲 Many people will say they’ve “been too busy.” That’s bullsh*t. Reality: either they don’t understand how it helps, your product or site confused them, or they don’t actually need it. Helpful? Re-post to help others in your network.

Interactive content has evolved from a novelty to a fundamental strategy for publishers aiming to enhance audience engagement in 2025. As readers increasingly seek immersive experiences, publishers are incorporating gamification elements, such as quizzes, polls, and interactive narratives, to transform passive consumption into active participation. This approach not only captivates audiences but also fosters a deeper connection with the content. Polls, for instance, are a powerhouse tool. Embedded directly into articles, they turn passive readers into active contributors, boosting time spent on-page and uncovering preferences traditional analytics miss. These insights enable publishers to refine their content strategies while fostering a sense of community, a win-win for trust and relevance. Publishers like The New York Times have pioneered this approach for over a decade. Their iconic "How Y’all, Youse, and You Guys Talk" dialect quiz, launched 10 years ago, became the most-read article in the outlet’s history at the time and remains a blueprint for hyperlocal publishers. By leveraging regional dialects, it transformed linguistic curiosity into a nationwide conversation while fostering micro-community connections—proof that localised interactive tools drive sustained engagement. Hyperlocal publishers are now building on this legacy. For example, TribLive’s 2023 “Can You Pass This Pittsburgh Slang Quiz?” became a viral sensation in Western Pennsylvania, testing readers’ knowledge of phrases like “yinz” and “jaggerbush.” This playful interactive piece not only celebrated regional identity but also drove record traffic and social shares, showcasing how dialect-driven content strengthens community ties. Also, incorporating game-like elements taps into readers' intrinsic motivations, such as the desire for achievement and competition. This strategy enhances user satisfaction and encourages repeat visits, thereby increasing engagement and loyalty. Here are the key takeaways for publishers: 1.    Implement Interactive Elements: Integrate features like quizzes and polls to create engaging content formats. 2.    Understand Audience Preferences: Tailor interactive components to align with your readers' interests and behaviors. 3.    Measure and Optimise: Regularly evaluate the performance of interactive content to refine strategies and maximise engagement. Interactive content is shaping the future of digital publishing. By embracing gamification and incorporating tools like polls into editorial strategies, publishers can craft compelling experiences that not only attract but also retain readers. What interactive formats have you found most effective? Share your experiences and examples in the comments below! #DigitalPublishing #InteractiveContent #Gamification #AudienceEngagement #PublishingInnovation