Mobile Commerce Engagement Tactics

8/10 DTC brands I audit have NO clue how to use SMS to generate revenue. Here are 7 things we do to make millions/mo with it: (BOOKMARK THIS) (1) How to Get Opt-Ins Without Being Pushy:   - Checkout Opt-In - Exit Intent Popup - Post-Purchase Flip - Email-to-SMS Bridge ---- (2) SMS Flows Welcome Series (3 texts): - Welcome + intro offer (15% off, valid 7 days)  - "How's your experience with [brand]?" + bestsellers - Urgency reminder (24 hours left on discount) Andoned Cart (2-3 texts): - "You left something behind" + cart link - "Still thinking? Here's 10% off to help." - "Last chance—cart expires in 6 hour.s" Post-Purchase (3 texts): - Order confirmation + tracking - "How to get the most out of [product]" - Cross-sell based on their purchase ---- (3) Content strategy: Value Content (send daily): - Restock notifications - Behind-the-scenes - Product care tips - Customer spotlights Campaign Content (2-3x per week): - New product launches - Flash sales - VIP early access - Limited-time offers ---- (4) Personalization : Generic "Hey [name], here's 20% off" kills loyalty. 4 ways to use personalization: - Purchase-based: "Hey Sarah, your usual [product] is 20% off today." - Behavior-based: "Noticed you browsing our new collection. Here's early access." - Lifecycle-based: "Happy 1-year anniversary as a customer! Here's 10% off." - Geographic: "You're in Chicago. We have local pickup available." ---- (5) Build Two-Way Conversations: Most brands fear replies. But replies are just engagement and feedback that promote relationship building. So you should encourage it: - Ask questions: "What's your biggest skincare challenge?" - Use for support: "Issue with your order? Reply here" - Create polls: "Reply A for [option] or B for [option]" - Actually respond when people text back ---- (6) The Metrics Metrics to track: - Opt-in rate: 10-15% is good - Conversion rate: How many buy after getting SMS - Churn rate: How many unsubscribe - Revenue per subscriber ---- (7) Advanced Tactics - SMS-Exclusive Products: Make subscribers feel special with products they can't get anywhere else - Birthday/Anniversary Campaigns - Pre-Cart Abandonment: If someone viewed a product but didn't add it to the cart, text them. - Cross-Channel Coordination: Let email and SMS work together. ---- Things to avoid: - Treating SMS like email - Bad deliverability setup - Discount addiction - Ignoring replies - No list growth TL;DR SMS is the most personal way to build loyalty with customers who actually want to hear from you. Done right: 40-60% higher LTV than email-only customers.

Your eCommerce store isn’t losing sales. Your mobile experience is. Last Week, I audited a store with decent traffic. The desktop looked fine, but Mobile? - Slow. - Cluttered. - Hard to navigate. - Checkout drop-offs were brutal. But, here’s the reality: Over 60% of e-commerce traffic comes from mobile. 53% of users leave if a page takes more than 3 seconds to load. Google ranks based on mobile-first indexing, not desktop. If your mobile site struggles, your rankings and revenue follow. Here’s what actually moves the needle: - Use responsive design - Your layout must adapt to every screen - Make buying possible in 2–3 taps - Cut load time - Compress images - Reduce redirects - Clean the code - Simplify navigation - Fix readability - No zooming - No tiny buttons One client improved mobile speed and simplified checkout. Result? +35% traffic +20% conversions Rankings improved within 90 days Mobile SEO isn’t technical fluff. It’s a conversion strategy. P.S. When was the last time you actually bought from your own store on mobile?

Just finished a strategic session with an e-commerce client and it revealed some great insights. Particularly on their heatmaps. 90% of this client’s traffic is mobile. But users weren't scrolling past the first section. Why? Because homepage was designed for desktop users who don't exist. Simple mistake, but one we see all the time. Here's what the data showed: - The pop-up problem - 95% of interactions were people trying to close it, not convert - The scroll-depth disaster - Mobile users dropped off after barely one scroll - The women's category surprise - High click-through rate despite lower sales volume - The navigation nightmare - Users couldn't find what they wanted This is what we did: ➡️ Completely rethought the mobile experience. ➡️ Added anchor navigation that drives users deeper into the page. ➡️ Used psychological triggers like the Zeigarnik effect (Google it!) to create curiosity gaps. ➡️ Moved trust elements above the fold. ➡️Fixed the search functionality for ad traffic. This is why we did it: People don't scroll on mobile - they tap. So we gave them clear pathways to jump to relevant sections. When they anchor down to their desired content, they see everything they skipped. Curiosity drives them back up to explore. Result: Higher engagement, deeper page exploration, better conversions. It’s 4 weeks before this new design goes live. The lesson is simple… Desktop-first thinking kills your mobile conversions. 90% mobile traffic demands mobile-first strategy. Not mobile-friendly design. Mobile-first psychology. There’s a difference.

Mobile commerce hit $280.4B in sales this year, yet most businesses are seeing mobile bounce rates higher than ever. The problem isn't their products or their prices— It's that they're trying to shrink desktop experiences down to phone screens. Here's what successful stores do differently ↓ 💡 Start with mobile-first design True mobile-first means… - Developing for mobile, then scaling up - Optimizing content for small screens - Stripping navigation to essentials - Simplifying menu structure - Streamlining checkout Look at Instagram— They were built for mobile sharing from day one. Even Amazon completely redesigned their platform around mobile-first principles. 🔄 Leverage Progressive Web Apps (PWAs) PWAs offer what native apps can't: - Faster loading times (thereby reducing bounce rates) - Native app functionality through browsers - Single codebase across all platforms - Offline browsing capability - Lower maintenance costs Starbucks implemented this successfully— Their PWA lets customers order coffee on their phones… ...even without a stable internet connection. 📍 Use location-based services strategically Traditional e-commerce treats every customer the same way… …regardless of where they are. That's a *massive* missed opportunity. With smart geolocation, you can provide… - Personalized product recommendations - Real-time inventory at the nearest stores - Location-specific offers Zara shows us what's possible— Their mobile app connects online browsing with local store inventory instantly. This way, buyers can find the nearest store with their products in stock. ⚡ Optimize for performance You can do everything else right… ...but slow loading will still kill your conversions. Mobile success comes down to speed: - Compressed images for faster loading - Browser caching for returning visitors - Minimized code for efficiency - Enabled gzip compression - Reduced HTTP requests Desktop-first thinking is costing stores millions in lost mobile sales. Leading stores start with mobile, then scale up— Everything else is just playing catch-up.

Influencing people and attracting customers with technology is all about leveraging digital tools, platforms, and strategies to build engagement, trust, and value. What can you learn from this bird? - **Personalization and Data Analytics:** - Create Personalized Experiences: Utilize data analytics and AI to tailor customer experiences, such as personalized product recommendations and custom content, fostering a sense of relevance and connection. - Gain Customer Insights: Analyze customer behavior to understand preferences and needs, enabling businesses to refine their offerings and messaging effectively. - **Social Media and Digital Presence:** - Boost Social Media Engagement: Platforms like Instagram and LinkedIn facilitate direct customer engagement through interactive content creation and community building around your brand. - Collaborate with Influencers: Partnering with influencers extends your reach by leveraging their follower base and credibility. - **Automation and AI-Driven Marketing:** - Implement Chatbots and AI Support: AI-driven chatbots enhance customer support responsiveness and service quality, while automation tools streamline communication through email marketing and CRM systems. - Leverage Predictive Marketing: Use AI to anticipate customer needs, ensuring satisfaction and loyalty. - **Interactive Technology:** - Offer AR/VR Experiences: Immersive AR/VR experiences enable customers to virtually try products, enhancing the buying process and engagement. - Develop Interactive Websites and Apps: Intuitive platforms boost customer satisfaction, driving longer interaction times and increased conversion rates. - **Trust through Transparency and Security:** - Ensure Blockchain and Secure Transactions: Utilize blockchain and encrypted payment systems to foster trust and ensure secure transactions. - Showcase Reviews and Testimonials: Use technology to display user reviews, ratings, and case studies, building trust through social proof. - **Innovative Product Features:** - Integrate AI and IoT: Products incorporating AI or IoT attract customers seeking cutting-edge solutions. - Offer Mobile Apps and Tools: Complement your product with apps or digital tools like fitness trackers and others. #ai #technology #marketing via @ferarrigophoto

“Our SMS bill hit $12K last month and engagement is down.” That’s what a DTC CMO told me recently. Sound familiar? Here’s the problem: SMS scales linearly with your customer base. The bigger you get, the more you pay and yet click-throughs are dropping. You’re paying more for less impact. Now, compare that with push notifications via your mobile app: - Zero sending cost (send to 1M customers, still free) - Comparable CTR's like SMS - Deep links that send customers straight to cart, checkout, or collections - Fully integrated into the same lifecycle flows you already run in Attentive, Klaviyo, Postscript etc One US brand we work with moved almost 40% of their transactional and promotional flows from SMS to push. The results were $25K+ annual savings and a 11% drop in CAC. The takeaway for CMOs: - Audit your top 5 SMS flows (abandoned cart, delivery updates, promos, back-in-stock, referrals). - Shift the highest-frequency ones to push in your app . - Track cost savings over 90 days. Retention is supposed to be your highest-ROI channel. Don’t let SMS margins eat it alive. #MobileApps

Social media isn’t just for engagement. It’s the new storefront. Ignoring social commerce means losing revenue. People don’t just browse online. They buy directly from their feeds. Here’s how to adapt to the rise of social commerce: Step 1: Make buying seamless with in-app shopping. Fewer clicks = more sales. 📌 Instagram Shops cut checkout steps and increased conversion rates by 50%. Step 2: Use influencer partnerships for instant credibility. People trust people, not ads. 📌 Gymshark’s influencer-driven social strategy helped it reach a $1.3 billion valuation. Step 3: Leverage live shopping for real-time engagement. Livestreams drive urgency and impulse buys. 📌 TikTok Live Shopping led to a 76% increase in product conversions. Step 4: Optimize content for sales, not just likes. Storytelling converts better than direct selling. 📌 Sephora’s tutorial-based content boosted product sales directly from Instagram. Step 5: Offer exclusive deals only on social platforms. Scarcity drives action. 📌 Adidas dropped limited-edition sneakers exclusively on Snapchat, selling out in minutes. Social commerce isn’t coming. It’s already here. P.S. Have you ever bought something directly from social media? #Leadership #Sales #Marketing