Overcoming Hiring Biases

Louder for the people at the back 🎤 Many organisations today seem to have shifted from being institutions that develop great talent to those that primarily seek ready-made talent. This trend overlooks the immense value of individuals who, despite lacking experience, possess a great attitude, commitment, and a team-oriented mindset. These qualities often outweigh the drawbacks of hiring experienced individuals with a fixed and toxic mindset. The best organisations attract talent with their best years ahead of them, focusing on potential rather than past achievements. Let’s be clear this is more about mindset and willingness to learn and unlearn as apposed to age. To realise the incredible potential return, organisations must commit to creating an environment where continuous development is possible. This requires a multi-faceted approach: 1. Robust Training Programmes: Employers should invest in comprehensive training programmes that equip employees with the necessary skills for their roles. This includes on-the-job training, mentorship programmes, online courses, and workshops. 2. Redefining Hiring Criteria: Organisations should revise their hiring criteria to focus more on candidates’ potential and willingness to learn rather than solely on prior experience or formal qualifications. Behavioural interviews, aptitude tests, and probationary periods can help assess a candidate's ability to learn and adapt. 3. Partnerships with Educational Institutions: Companies can collaborate with educational institutions to design curricula that align with industry needs. Apprenticeship programmes, internships, and cooperative education can bridge the gap between academic learning and practical job skills. 4. Lifelong Learning Culture: Encouraging a culture of lifelong learning within organisations is crucial. Employers should provide ongoing education opportunities and support for professional development. This includes continuous skills assessment and access to resources for upskilling and reskilling. 5. Inclusive Recruitment Practices: Employers should implement inclusive recruitment practices that remove biases and barriers. Blind recruitment, diversity quotas, and targeted outreach programmes can help ensure that diverse candidates are given a fair chance. By implementing these measures, organisations can develop a workforce that is adaptable, innovative, and resilient, ensuring sustainable success and growth.

LinkedIn asks you to post today to celebrate "a woman who's made an impact on your career." But these kinds of posts, even earnestly written, tend to leave us feeling hollow. If we're looking for real progress towards fairness and equality at work, here's what to do instead: 🪴 Did you know that if there's only one woman on a shortlist of qualified candidates, she has a whopping 0% chance of being hired? Simply expanding shortlists to include more than one woman (and for that matter, people from historically marginalized communities) helps counter biased decision-making. 📋 Standardized process can be a surprisingly easy way to mitigate bias. Structured interviewing, standardized skill-based assessments directly related to job tasks, and standardized scoring rubrics can make comparisons across candidates more fair and substantially reduce subtle gender discrimination. 🌻 Incentivize flexibility for ALL workers, not just women. In a vacuum, harmful norms may arise that imply these arrangements are only utilized by those who "don't value their careers as much," penalizing workers of all genders. Celebrate senior leaders, especially men, who model greater flexibility and wellbeing so that all workers are licensed to do the same. 🔍 Conduct a pay equity audit, seeking to examine not only outcomes like total compensation, but also distribution of candidates across roles. If men and women in the same role are getting paid similarly, but women are dramatically overclustered in low-paying roles, you've still got a problem. ❤️🩹 Create an anonymous and/or informal process to report and addressing discrimination and harassment. A lower-stakes way to address harm, in addition to training bystander intervention and modelling respectful communication, accountability, and timely feedback from the top, can mitigate daily harms for all workers. Some folks hesitate to push for these practices because they feel more committing than just posting on social media. They're right — because with more effort comes more impact. So reach out to a few of your colleagues and advocates within your workplace to work together on pushing for these changes. Ten posts in isolation pale in comparison to the impact ten peoples' collective organizing might have on your workplace and everyone in it! Remember: International Women's Day is a chance for us not just to celebrate women, but to sharpen our advocacy alongside women, to build a future that's better, brighter, and more fair for all of us.

Why is it that even in industries dominated by women employees, men rise to the top of the most prestigious and influential organizations? One answer is career escalators. “Career escalators” points to the practices, structures and norms that move a person upward in their careers. However, as research by many, including Prof. Christine Williams shows in her research, “glass elevators” are hidden advantages for men to advance in women-dominated fields. As Cathleen Clerkin, PhD reveals, a broad look at nonprofit workers reveals a slight advantage for men in leadership. Women represent about 70% of employees yet only 62% of leaders. The real gap, however, shows up when you look at size of the non-profit, as measured by revenues. Men nonprofit CEOs oversee nearly twice the revenues as women (~$11M vs. ~$6M). And men CEOs earn on average +27% more than women CEOs. Having worked with many nonprofit boards on their hiring practices, bias is a concern in recruiting CEOs and board directors. Preference for the “think leader, think male” can give an implicit advantage to White men, resulting in disadvantages or de-accelerators for women and BIPOC men. Often those concerns are expressed in donor networks, strategic thinking, vision and public persona -- all of which are important and yet the evaluation of who can do them can be fraught with biases. What can you do? The author suggests many important strategies. ✔ Check for biased language and treatment in the hiring process.  ✔ Track demographic data.  ✔ Be transparent about pay.  ✔ Create clear career matrices.  ✔ Have explicit conversations about career goals.  ✔ Sponsor women and give them challenging opportunities. When we make these often invisible accelerators visible--and work towards creating clear, equitable and transparent access to them--we can come closer to achieving our intention of creating remarkable and inclusive organizations.  Research by Candid. Article published in Harvard Business Review.

Management was 1% women when I arrived at Nissan in 1999. My goal was 5% in three years. The approach had little to do with ideology and everything to do with performance. The #framework had three pillars: First: measurement. What you do not measure, you do not do. We set a target and made it visible. Good intentions without numbers produce nothing. Second: succession planning. Every manager at Nissan was required to submit an annual ranked list of five successors for their own role. That list had to include at least one woman. If a manager could not name a single female candidate from their team, they had two options: empower one internally, or hire one from outside. Inaction was not an option. Third: mentorship. Under-represented groups often carry self-doubt that is culturally ingrained, not a reflection of actual capability. I saw many talented women at Nissan who questioned their ability because they had been told since childhood that certain roles or industries were not for them. We built a formal #mentorship program, with top management sponsoring high-potential women directly. We repeated the message until it became real. When skeptical Japanese managers doubted whether women could lead factories, we sent them to our plants in Romania and Slovenia. Eastern European industrial culture, inherited partly from the communist era, had normalized women in senior factory roles for decades. Managers who arrived skeptical came back convinced. You cannot argue with what you have seen with your own eyes. The result went beyond the numbers. When word of Nissan's advancement culture spread, top female graduates from leading universities began seeking us out specifically. We had created a talent magnet. The virtuous circle ran itself. The #women who grew in the company became mentors for the next generation. When Japan's first female minister was appointed, Nissan was one of her first official visits. That confirmed to me that something real had been built. This logic applies to any under-represented group in companies. Age, background, nationality, minority status. The untapped #talent loss is yours. The competitive advantage for whoever does address it is real. What is the untapped talent pool your organization is systematically missing?

𝗜𝘀 𝗯𝗲𝗶𝗻𝗴 𝗽𝗿𝗲𝘁𝘁𝘆 𝗴𝗼𝗶𝗻𝗴 𝘁𝗼 𝗴𝗲𝘁 𝘆𝗼𝘂 𝘁𝗵𝗮𝘁 𝗷𝗼𝗯? — 𝘴𝘵𝘶𝘥𝘺 𝘴𝘢𝘺𝘴 𝘮𝘢𝘺𝘣𝘦. We often talk about meritocracy in hiring — but research keeps reminding us how easily optics overshadow objectivity. 📊 A 2024 study by Harvard Business Review found that 𝗼𝘃𝗲𝗿 𝟱𝟬% 𝗼𝗳 𝗺𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝘀𝘂𝗯𝗰𝗼𝗻𝘀𝗰𝗶𝗼𝘂𝘀𝗹𝘆 𝗳𝗮𝗰𝘁𝗼𝗿 𝗶𝗻 𝗮𝗽𝗽𝗲𝗮𝗿𝗮𝗻𝗰𝗲 𝘄𝗵𝗲𝗻 𝗺𝗮𝗸𝗶𝗻𝗴 𝗵𝗶𝗿𝗶𝗻𝗴 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝘀. Similarly, research in the 𝘑𝘰𝘶𝘳𝘯𝘢𝘭 𝘰𝘧 𝘈𝘱𝘱𝘭𝘪𝘦𝘥 𝘗𝘴𝘺𝘤𝘩𝘰𝘭𝘰𝘨𝘺 𝘢𝘯𝘥 𝘗𝘴𝘺𝘤𝘩𝘰𝘭𝘰𝘨𝘪𝘤𝘢𝘭 𝘚𝘤𝘪𝘦𝘯𝘤𝘦 confirms that 𝗮𝘁𝘁𝗿𝗮𝗰𝘁𝗶𝘃𝗲 𝗰𝗮𝗻𝗱𝗶𝗱𝗮𝘁𝗲𝘀 𝗮𝗿𝗲 𝗺𝗼𝗿𝗲 𝗹𝗶𝗸𝗲𝗹𝘆 𝘁𝗼 𝗯𝗲 𝗿𝗮𝘁𝗲𝗱 𝗮𝘀 𝗰𝗼𝗺𝗽𝗲𝘁𝗲𝗻𝘁, 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝘁, 𝗮𝗻𝗱 𝗾𝘂𝗮𝗹𝗶𝗳𝗶𝗲𝗱 — even when their résumés are identical to less “polished” counterparts. This isn’t vanity; it’s psychology. It’s called the “𝗵𝗮𝗹𝗼 𝗲𝗳𝗳𝗲𝗰𝘁” — a cognitive bias where one positive trait (like appearance or confidence) spills over to how we judge unrelated qualities (like intelligence or leadership). And it’s costly. Because every time we let surface cues dictate selection, we risk 𝗺𝗶𝘀𝘀𝗶𝗻𝗴 𝘁𝗵𝗲 𝗾𝘂𝗶𝗲𝘁 𝗯𝗿𝗶𝗹𝗹𝗶𝗮𝗻𝗰𝗲 that doesn’t advertise itself well. The solution isn’t to ignore presentation — it’s to balance perception with structure: • 𝗨𝘀𝗲 𝘀𝘁𝗿𝘂𝗰𝘁𝘂𝗿𝗲𝗱 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄𝘀 and 𝘀𝗸𝗶𝗹𝗹-𝗯𝗮𝘀𝗲𝗱 𝗲𝘃𝗮𝗹𝘂𝗮𝘁𝗶𝗼𝗻𝘀. • Involve 𝗱𝗶𝘃𝗲𝗿𝘀𝗲 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄 𝗽𝗮𝗻𝗲𝗹𝘀 to reduce individual bias. • Train leaders to recognize 𝗵𝗮𝗹𝗼 𝗮𝗻𝗱 𝗵𝗼𝗿𝗻 𝗲𝗳𝗳𝗲𝗰𝘁𝘀 — before they unconsciously act on them. 💬 𝘐𝘯 𝘭𝘦𝘢𝘥𝘦𝘳𝘴𝘩𝘪𝘱, 𝘴𝘦𝘦𝘪𝘯𝘨 𝘤𝘭𝘦𝘢𝘳𝘭𝘺 𝘣𝘦𝘨𝘪𝘯𝘴 𝘸𝘪𝘵𝘩 𝘴𝘦𝘦𝘪𝘯𝘨 𝘰𝘶𝘳 𝘰𝘸𝘯 𝘣𝘭𝘪𝘯𝘥 𝘴𝘱𝘰𝘵𝘴. #HiringBias #OrganizationalPsychology #Leadership #UnconsciousBias #DEI #FutureOfWork

Companies spend millions on antibias training each year in hopes of creating more-inclusive—and thereby innovative and effective—workforces. Studies show that well-managed diverse groups perform better and are more committed, have higher collective intelligence, and excel at making decisions and solving problems. But research also shows that bias-prevention programs rarely deliver. So what can you, as an individual leader, do to ensure that your team is including and making the most of diverse voices. Although bias itself is devilishly hard to change, it is not as difficult to interrupt. The authors have identified several practices that managers can use to counter bias (and avoid its negative effects) without spending a lot of time or political capital. In hiring, leaders should insist on a diverse pool, precommit to objective criteria, limit referral hiring, and structure interviews around skills-based questions. Day to day, they should ensure that high- and low-value work is assigned evenly and run meetings in a way that guarantees all voices are heard. In evaluating and developing people, they should clarify criteria for positive reviews and promotions, stick to those rules, and separate potential from performance and personality from skill sets

New paper, "The End of DEI". DEI is one of the most polarizing issues in business and society. Advocates claim that DEI enhances fairness, while critics argue it undermines meritocracy. The problems stem from the practice of DEI – reducing it to demographic diversity – rather than its principle. This paper proposes an alternative framework, Potential, Synergy, and Inclusion, that preserves DEI’s objectives while addressing its weaknesses. 🌱 Potential emphasizes recruiting individuals for their capacity to create future value rather than past achievements. Demographics can be informative about an applicant’s trajectory, but many other aspects of their background are also relevant. 🤝 Synergy focuses on building teams with complementary skills and perspectives. One such synergy arises from cognitive diversity, for which demographics are only a partial source. 🗣️ Inclusion enables employees to voice ideas, challenge norms, and overcome structural frictions. While DEI is viewed as advancing only minority groups and primarily aligned with one side of the political spectrum, the proposed approach seeks to grow the pie for the benefit of all. This new paper is similar in spirit to "The End of ESG", which offered a way forward for an issue that had similarly become politicized and viewed as niche. Comments as always very welcome; please read the paper before commenting. https://lnkd.in/e4Vb_3rF

„Companies spend millions on antibias training each year in hopes of creating more-inclusive—and thereby innovative and effective—workforces. Studies show that well-managed diverse groups perform better and are more committed, have higher collective intelligence, and excel at making decisions and solving problems. But research also shows that bias-prevention programs rarely deliver“, schreiben Joan C. Williams und Sky Mihaylo in der Harvard Business Review. Statt auf ineffiziente Programme fokussieren die Autorinnen auf Möglichkeiten, die einzelne Führungskräfte in der Praxis haben, um Vorurteilen entgegenzuwirken und Diversität zu verwirklichen. Es beginnt für sie damit, zu verstehen, wie sich Voreingenommenheit im Arbeitsalltag auswirkt, wann und wo ihre verschiedenen Formen tagtäglich auftreten. Das Motto: „You can’t be a great manager without becoming a ‚bias interrupter‘.“  Ihre Empfehlungen gliedern Williams und Mihaylo in drei Hauptpunkte. ▶️ Fairness in hiring: 1. Insist on a diverse pool.  2. Establish objective criteria, define “culture fit” (to clarify objective criteria for any open role and to rate all applicants using the same rubric), and demand accountability.  3. Limit referral hiring.  4. Structure interviews with skills-based questions.    ▶️ Managing Day-to-Day:  Day to day, they should ensure that high- and low-value work is assigned evenly and run meetings in a way that guarantees all voices are heard. 1. Set up a rotation for office housework, and don’t ask for volunteers.  2. Mindfully design and assign people to high-value projects.  3. Acknowledge the importance of lower-profile contributions.  4. Respond to double standards, stereotyping, “manterruption,” “bropriating,” and “whipeating (e.g., majority-group members taking or being given credit for ideas that women and people of color originally offered). 5. Ask people to weigh in. 6. Schedule meetings inclusively (they should take place in the office and within working hours). 7. Equalize access proactively (e.g., if bosses meet with employees, this should be driven by business demands or team needs).   ▶️ Developing your team: Your job as a manager is not only to get the best performance out of your team but also to encourage the development of each member. That means giving fair performance reviews, equal access to high-potential assignments, and promotions and pay increases to those who have earned them. 1. Clarify evaluation criteria and focus on performance, not potential.  2. Separate performance from potential and personality from skill sets.  3. Level the playing field with respect to self-promotion (by giving everyone you manage the tools to evaluate their own performance).  4. Explain how training, promotion, and pay decisions will be made, and follow those rules. „Conclusion: Organizational change is crucial, but it doesn’t happen overnight. Fortunately, you can begin with all these recommendations today.“ #genderequality #herCAREER

If you're setting goals to create a more inclusive workplace in 2025, my experience may save you time, money, and unmet expectations. ✅ Quick Wins (low effort, high impact) Start with team psychological safety. Inclusion is felt most in everyday team interactions—meetings, feedback, problem-solving. 👇 Use tools like: 1. The Fearless Organization Scan to uncover blind spots and team dynamics. 2. Debrief session with an accredited facilitator to discuss results openly and set clear, actionable improvements. 3. Action plan with small shifts in behavior, like leaders modeling vulnerability, asking for input first, or establishing "speak-up norms" in meetings. These micro-actions quickly build team inclusion and unlock collaboration. 🏗️ Big Projects (high effort, high impact): To create sustainable change, invest in structural inclusion. 👇 Focus on: 1. Inclusive hiring & promotion practices: build diverse candidate pipelines and train interviewers on bias mitigation. 2. Inclusive decision-making: ensure diverse perspectives are integrated into key business decisions. 3. Inclusive leadership: train leaders to actively foster diverse perspectives, intellectual humility, and trust in their teams. Empower leaders to align inclusion with business goals and make it part of their day-to-day behavior. 🎉 Fill-ins (low effort, low impact): Awareness events (like diversity month) are great for building visibility but should educate, not just celebrate. 👇 For example: 1. Pair cultural events with workshops on how diverse values shape workplace communication. 2. Use storytelling to highlight how diverse perspectives lead to tangible business wins. 🚩 Thankless Tasks (high effort, low impact): Avoid resource-heavy initiatives with little ROI. 👇 Examples: 1. Overcomplicated dashboards: focus on 2–3 actionable metrics rather than endless reports that don’t lead to change. 2. Unstructured ERGs: without clear goals and leadership support, these often become frustrating rather than empowering. 3. One-off training programs: A two-day training on unconscious bias without follow-up or practical tools is a missed opportunity. 💡 Key Takeaways 1. Inclusion thrives where it’s felt daily—in teams and decisions. 2. Start with quick wins to build momentum and tackle big projects for systemic change. 3. Avoid symbolic efforts that consume resources without measurable outcomes. 🚀 Let’s turn inclusion into a tangible, strategic advantage that empowers your teams to thrive in 2025 and beyond. _____________________________________________ If you're new here, I’m Susanna—an accredited team psychological safety practitioner with over a decade of experience in DEI and inclusive leadership. I partner with forward-thinking companies to create inclusive, high-performing workplaces where teams thrive. 📩 DM me or visit www if you want to prioritize what truly works for your organization. 

Treat your recruiting team the way you'd want them to treat your candidates. Your recruiters can only deliver what you enable them to deliver. No clarity from hiring managers means no clarity for candidates. Here's what this principle actually means: 1. Give them real ammunition, not job descriptions Recruiters can't sell what they don't understand. Yet most hiring managers hand them a JD and say "go find someone." Then wonder why candidates aren't excited. Do a real kickoff. Create an intake doc. Brief your recruiters like you'd brief your sales team. Why does this role matter? What will this person actually build? Show them the real impact. When recruiters understand the mission & the role, candidates feel it. 2. Stop making them chase you for answers Imagine if you applied somewhere and waited a week for every response. That's what recruiters face internally. They message candidates "we'll get back to you soon" while waiting days for your feedback. They look incompetent because you're not responding. Every delayed decision is a recruiter losing credibility with a candidate who has three other offers. 3. Your urgency becomes their urgency When a CEO personally joins a recruiting standup or sends a quick note about why a role matters, everything changes. Recruiters move faster. They push harder. They believe more. Send emails on their behalf. Jump into nurture sequences. When hiring is treated as "HR's problem," recruiters feel it. And so do candidates. The energy you bring to hiring is the energy candidates feel in the process. 4. Let them shape the process, not just execute it Recruiters see hundreds of interviews. They start to see which questions actually predict success. They spot patterns you miss. Too many companies treat them like admins. Include them in designing interview loops. Let them flag when your process is losing good people. They're your early warning system if you actually listen. 5. They're selling your company 100 times while you're building it Every recruiter conversation is a brand moment. Every rejection handled poorly is a Glassdoor review. Every candidate who feels respected tells ten friends. Even your rejections matter. Give real feedback. Close the loop. Your recruiters are having more conversations about your company than anyone except customers. Treat them like the frontline brand ambassadors they actually are. When recruiters feel like partners, candidates feel it too. When they feel like order-takers, your hiring shows it. The best companies don't have recruiting teams. They have talent partners.