Addressing Team Feedback Concerns

𝗛𝗼𝘄 𝗜 𝗴𝗶𝘃𝗲 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗰𝗿𝘂𝘀𝗵𝗶𝗻𝗴 𝗰𝗼𝗻𝗳𝗶𝗱𝗲𝗻𝗰𝗲 𝘁𝗼 𝗺𝘆 𝗧𝗲𝗮𝗺? There was a phase where I thought “good feedback” means being direct. So I was direct. And slowly, I started noticing something painful. People were doing the work. But they were shrinking.  • They stopped sharing drafts early.  • Stopped asking questions.  • Stopped taking bold ownership. Not because they were weak. Because feedback started feeling like a verdict, not guidance. That’s when I learned something as a founder and as a leader: 𝗠𝗼𝘀𝘁 𝗽𝗲𝗼𝗽𝗹𝗲 𝗱𝗼𝗻’𝘁 𝗳𝗲𝗮𝗿 𝗳𝗲𝗲𝗱𝗯𝗮𝗰𝗸. 𝗧𝗵𝗲𝘆 𝗳𝗲𝗮𝗿 𝘀𝗵𝗮𝗺𝗲. So I changed how I speak. Here’s the structure I use now: 1. Name the intention first “I’m saying this because I want you to grow here.” 2. Talk about the behavior, not the personality Not “you’re careless”, But “these details were missed.” 3. Make the impact clear “This affects trust, timelines, and how the team relies on you.” 4. Ask for context before judgment “What made this hard?” Honestly, Sometimes it’s overload. Sometimes it’s unclear expectations. 5. Set the next standard in a simple, repeatable way “Next time, use this 2 minute checklist. And share the draft earlier.” 6. End with belief “I’m telling you this because I trust you can handle it.” 𝗜𝗳 𝘁𝗵𝗲 𝗽𝗲𝗿𝘀𝗼𝗻 𝗹𝗲𝗮𝘃𝗲𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝗹𝗶𝗻𝗴 𝘀𝗺𝗮𝗹𝗹𝗲𝗿, 𝗜 𝗹𝗲𝗱 𝗶𝘁 𝘄𝗿𝗼𝗻𝗴. Feedback is not a punishment. It’s a leadership tool to build people who stay confident while getting better. #Leadership #TeamCulture #Management #Founders #PeopleFirst

Corporate Soul Stories Chapter 16: The Art of Giving Creative & Constructive #Feedback – Growing Without Tearing Down Claire was a rising leader—sharp, driven, and always pushing her team to be better. But if she was honest, there was one part of leadership she dreaded: Giving feedback. She had seen it go wrong too many times. 🚨 The Sugarcoated Trap: Feedback so vague and polite that it did nothing to help. 🚨 The Bulldozer Approach: Brutal, demoralizing, and crushing instead of coaching. 🚨 The Avoidance Game: No feedback at all—just silent resentment until it was too late. But the best leaders? They knew the secret: Feedback isn’t about criticism. It’s about growth. The Garden Analogy: How Great Feedback Works One day, Claire’s mentor, a veteran executive named Mark, gave her a new way to look at feedback. "Think of your team like a garden," he said. "Some plants need sunlight—encouragement, praise, recognition." "Some need pruning—corrections, adjustments, realignment." "Some need deeper roots—mentorship, challenges, new skills." "Your job? To help them grow—not to rip them out of the soil." That was Claire’s turning point. The 3 Rules of Game-Changing Feedback ✅ 1. Focus on Growth, Not Judgment Instead of “This was wrong,” she started saying “Here’s how we can make this even better.” It wasn’t about pointing fingers. It was about pointing forward. ✅ 2. Make It Specific and Actionable Instead of “You need to improve your presentations,” she said “Let’s work on making your key points clearer in the first two minutes.” No one can fix vague feedback. Clarity creates progress. ✅ 3. Balance Praise with Challenge She learned to celebrate strengths while addressing areas to improve. People need to hear what they’re doing right so they have the confidence to tackle what’s wrong. The Transformation: When Feedback Becomes a Superpower Claire’s team changed. 🚀 People stopped fearing feedback and started asking for it. 🚀 Mistakes became less about failure and more about learning. 🚀 Productivity soared—because when people know how to improve, they actually do. And here’s the kicker—Claire grew too. Because the best leaders don’t just give feedback. They invite it. They ask, “What can I do better as your leader?”—and they listen. Final Thought: Feedback Isn’t a Weapon. It’s a Gift. The difference between a boss and a leader? A boss tells you what you did wrong. A leader shows you how to do it right. Ask Yourself Today: "Am I helping people grow—or just pointing out what’s broken?" "Do I avoid feedback because it’s hard, or embrace it because it’s necessary?" Because the best teams thrive on feedback. Not fear. To be continued… 🚀 DC*

One of the hardest lessons for new managers to learn is that you don’t see yourself the way others see you. I remember one manager telling me how, in her first month, she assumed her team saw her as approachable. But when she asked for feedback, she learned her direct reports felt intimidated by her. It was a shock; but it was also a turning point. Feedback is one of the fastest ways to build self-awareness and grow as a leader. Here’s how to start: - Regularly ask for feedback—don’t wait for formal reviews. - Use specific questions like: “What’s one thing I could do differently to better support you?” - Act on the feedback you receive. Showing you’re willing to change builds trust. Here are 5 great questions to ask that will help you get feedback from your team members: 1. What’s one thing I can do to better support you in your role? - This shows a focus on enabling the team’s success and encourages open communication about support needs. 2. Are there any barriers you’re facing that I can help remove? - This question demonstrates a commitment to problem-solving and empowering the team to perform at their best. 3. What’s one thing you think we should stop, start, or continue as a team? - Encourages reflection on team processes and invites collaboration on improving ways of working. 4. How do you prefer to receive feedback and recognition? - Shows sensitivity to individual preferences, helping to build better relationships and provide meaningful feedback. 5. What’s a skill or goal you’d like to develop, and how can I support you in achieving it? - Positions you as a mentor and creates opportunities for career growth and personal development. Let me know how you get on or areas that you need support on. #leadership #leading #newleader

Most leaders don’t struggle to give feedback because they lack good intentions, they struggle because they lack the right frameworks. We say things like: 🗣 “This wasn’t good enough.” 🗣 “You need to speak up more.” 🗣 “That project could’ve been tighter.” But vague feedback isn’t helpful, it’s confusing. And often, it demoralizes more than it motivates. That’s why I love this visual from Rachel Turner (VC Talent Lab). It lays out four highly actionable, research-backed frameworks for giving better feedback: → The 3 Ps Model: Praise → Problem → Potential. Start by recognizing what worked. Then gently raise what didn’t. End with a suggestion for how things could improve. → The SBI Model: Situation → Behavior → Impact. This strips out judgment and makes feedback objective. Instead of “You’re too aggressive in meetings,” it becomes: “In yesterday’s meeting (Situation), you spoke over colleagues multiple times (Behavior), which made some feel unable to share (Impact).” → Harvard’s HEAR Framework: A powerful structure for disagreement. Hedge claims. Emphasize agreement. Acknowledge their point. Reframe to solutions. → General Feedback Tips: – Be timely. – Be specific. – Focus on behavior, not identity. – Reinforce the positive (and remember the 5:1 rule). Here’s what I tell senior FMCG leaders all the time: Good feedback builds performance. Great feedback builds culture. The best feedback builds trust, and that’s what retains your best people. So next time you hesitate before giving hard feedback? Remember this: → You’re not there to criticize. → You’re there to build capacity. Save this as your cheat sheet. Share it with your teams. Let’s make feedback a tool for growth, not fear. #Leadership #FMCG #TalentDevelopment #PerformanceCulture #FeedbackMatters #ExecutiveDevelop

Your words shape the air people work in. I’ve been in enough rooms to know, it’s not the policies that make or break a culture. It’s the everyday language leaders use without thinking. One sentence. Said the wrong way. Can shut somebody down. And one sentence, said with intention? That’s the kind of thing people remember years later. Toxic vs. Empowering communication, with real alternatives that create trust, not fear: ❌ "This is how we’ve always done it, don’t question it." ✅ "If you have ideas to improve this, let me know." → Innovation thrives where curiosity is welcomed. ❌ "I don’t care how you feel; I need results." ✅ "Your well-being matters. What challenges are you facing?" → Results don’t come at the cost of people. Sustainable performance starts with empathy. ❌ "Why weren’t you available?" ✅ "I respect your time off. Let’s plan to connect during work hours." → Respecting boundaries builds a culture of trust. ❌ "I thought you would do a better job." ✅ "This is a great start. Here’s an idea to make it even better." → Feedback should lift, not crush. ❌ "You should know this by now." ✅ "What questions do you have?" → Curiosity should be encouraged, not punished. ❌ "I don’t pay you to think; just do as I tell you." ✅ "Your insights and perspectives matter." → Smart teams are built on shared thinking, not dictatorship. ❌ "I need to know exactly what you're working on at all times." ✅ "You decide how the work gets done-I trust you." → Micromanagement kills morale. Autonomy drives ownership. ❌ "I don’t have time for your excuses." ✅ "What’s causing setbacks? Let’s find a solution together." → Accountability without blame is the secret to real progress. ❌ "If you can’t handle the pressure, this might not be the job for you." ✅ "How can I support you?" → Strong leaders lift people up when they’re overwhelmed, not push them out. ❌ "You are lucky to have this job." ✅ "Your contributions make a real difference. Thank you." → Gratitude > threats. Always. If you’re leading people, even if it’s just one person check your language. That’s where the work starts. Start by listening to how you show up when things are messy, rushed, or tense. Because that’s what they remember. Every time. ♻️ Repost this if you believe leadership is built in the small moments. 🔔 Follow me Armers Moncure for communication that builds trust, not fear.

Our paper on transparency reports for large language models has been accepted to AI Ethics and Society! We’ve also released transparency reports for 14 models. If you’ll be in San Jose on October 21, come see our talk on this work. These transparency reports can help with: 🗂️ data provenance ⚖️ auditing & accountability 🌱 measuring environmental impact 🛑 evaluations of risk and harm 🌍 understanding how models are used   Mandatory transparency reporting is among the most common AI policy proposals, but there are few guidelines available describing how companies should actually do it. In February, we released our paper, “Foundation Model Transparency Reports,” where we proposed a framework for transparency reporting based on existing transparency reporting practices in pharmaceuticals, finance, and social media. We drew on the 100 transparency indicators from the Foundation Model Transparency Index to make each line item in the report concrete. At the time, no company had released a transparency report for their top AI model, so in providing an example we had to build a chimera transparency report with best practices drawn from 10 different companies.   In May, we published v1.1 of the Foundation Model Transparency Index, which includes transparency reports for 14 models, including OpenAI’s GPT-4, Anthropic’s Claude 3, Google’s Gemini 1.0 Ultra, and Meta’s Llama 2. The transparency reports are available as spreadsheets on our GitHub and in an interactive format on our website. We worked with companies to encourage them to disclose additional information about their most powerful AI models and were fairly successful – companies shared more than 200 new pieces of information, including potentially sensitive information about data, compute, and deployments. 🔗 Links to these resources in comment below!   Thanks to my coauthors Rishi Bommasani, Shayne Longpre, Betty Xiong, Sayash Kapoor, Nestor Maslej, Arvind Narayanan, Percy Liang at Stanford Institute for Human-Centered Artificial Intelligence (HAI), MIT Media Lab, and Princeton Center for Information Technology Policy

We overhauled the way we do feedback, and it’s transformed the company. Here’s how: We are kind of obsessed with feedback at Koru Kids. I think it’s essential to personal development and teamwork. But it took us a few iterations to land on a great system. Initially, we tried written 360 degree feedback. This had 4 problems: 1. People didn’t write that much - you don’t get much detail or many examples 2. And you can’t ask follow up questions when it’s written 3. Negative stuff came across really harsh at times, which was dispiriting 4. Plus there’s just something about writing stuff down that makes people go weirdly formal All in all, it wasn’t the empowering, trust-building experience we wanted it to be. So we tried an experiment, and we’ve never looked back. These days, all our feedback is given ‘live’ in a session held every quarter. - The subject decides who to ask for feedback, and gives them some questions to think about - Then, on the day, the subject sits in a private Zoom with their manager - One by one, each colleague comes in and answers the questions - The manager’s role is to take notes and manage the Zoom waiting room so the subject can concentrate on listening - At the end, the subject and the manager discuss the ‘themes’ that have emerged in the session Doing it like this has solved ALL FOUR of our problems: → It’s easier to speak than write, so people give WAY more detail → We can ask clarifying questions, so we really understand the feedback → People still give ‘constructive’ feedback, but they phrase it gently so it lands far better → The whole interaction feels very real, which builds trust I find new joiners usually dread their first feedback session…. but feel AMAZING afterwards. There’s nothing like knowing that you know exactly what’s on your team’s mind about your work. For a taste of this, check out the message Rebecca shared on our internal Slack. (Shared with permission.) I love creating people systems that make the world happier. Feel free to steal this one! What’s been your experience with feedback? 🔄 Repost to share the idea, and follow Rachel Carrell for more like this

After 15+ years as a Chief People & Culture Officer for Fortune 100 & 500 companies, I’ve seen firsthand that delivering feedback is both an art and a science. I’ve managed teams ranging from 5 to 1,000, and if there’s one thing I know for sure—it’s that great feedback isn’t just about what you say. It’s also about when and how you say it. Mastering this skill takes time and intention, but here are five of my best lessons from years of real-world leadership: Be specific & timely – Don’t wait for annual reviews. Celebrate wins or address issues in real-time. Focus on behavior, not personality – “Your report was late” is more actionable than “You’re unreliable.” Listen more than you speak – Feedback should be a dialogue, not a monologue. Follow up – Show you value the conversation by checking in later. Lead by example – Be open to feedback yourself. It sets the tone for your team. A feedback-rich culture starts at the top. Leaders, how you give (and receive) feedback shapes your entire organization. And the best teams embrace feedback that flows both ways. What’s the most valuable lesson you’ve learned about giving or receiving feedback at work?